Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Gravityoutdoor.survival@gmail.com or via our on-line help system.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted as returns, however we will ship the order back to you for the shipping charge .

You can always contact us for any return question at Gravityoutdoor.survival@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns gift cards.

Exchanges

The fastest way to ensure you get what you want is to return item(s) you have purchased, and once the return is accepted, make a separate purchase for the new item (after you have been re-imbursed for the original purchase). Please stay in contact with us throughout the process with any of you questions and concerns. We do our very best to resolve all situations that may arise.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Gravityoutdoor.survival@gmail.com

Shipping Policy 

We are committed to providing you with high-quality products and a seamless shopping experience.

All orders are shipped directly from our suppliers to you, the customer. This ensures the fastest possible delivery times and allows us to offer a wide variety of products from various manufacturers.

Shipping Concerns:

If you have any questions or concerns regarding your shipment, please contact Gravity Outdoor and Survival directly through our website at gravityoutdoor.survival.com. Our dedicated customer service team is available 24 hours a day via our chat channel on the store homepage. We will respond to your inquiries within one business day.

We appreciate your patience and understanding as we strive to provide you with the best possible service.